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Terms and Conditions for RTGvisas-Indonesia.com
  • RTGvisas accepts instructions only upon the terms and conditions set out below. No servant or agent of RTGvisas is permitted to vary these terms and conditions unless expressly authorized in writing to do so. However any servant or agent shall have the full benefit of these terms and conditions.
  • These terms and conditions govern the provision of all and any services provided by RTGvisas in respect of but not limited to the processing of visas, passports and/or documents for their clients and all orders placed by their clients are made and accepted subject to the terms hereinafter set out. By sending applications to RTGvisas for processing, you accept all of the requirements, restrictions and limitations on liability set forth herein and specifically agree and confirm that neither RTGvisas nor your travel company shall be liable to you for any failure to comply with the necessary visa requirements for your travel, for the action or inaction of any government body and/or for the performance by any third party delivery company/processing company. In no event shall RTGvisas be liable to you for any indirect, special, consequential or incidental losses or damages, including, without limitation, lost profits, or for exemplary damages, and that you are sole and exclusive remedy against RTGvisas for damages in connection with the failure to obtain a requested visa or visas in a timely manner. RTGvisas's total liability to you for any and all claims, causes of action, liabilities and damages of any kind shall not, in any circumstance or for any reason, may never exceed USD 400(USD Four hundred only)
  • RTGvisas will use its best endeavors to process applications for visas, passports and/or documents at the client's request. However, RTGvisas shall not be held responsible for nor accept any liability for the actions of any consulate, embassy, or passport office/any 3rd party processing company in delaying or not issuing such applications for any reason whatsoever, nor shall RTGvisas be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation. Any expense or cost incurred by the client due to these delays or non-issuances shall not be the responsibility of, nor shall any charges be levied upon, RTGvisas. Tickets for travel should not be purchased prior to the visa/passport being issued unless they are a specific requirement for that consulate and in such cases open tickets should be obtained. At all times the processing times of Consulates/Embassies should be kept in mind by you. The Visa fees may in some cases include any 3rd party processing/handling charges of any financial transactions.
  • RTGvisas provides carefully compiled visa and passport information in good faith on the express understanding that the said information is the interpretation of any or all information provided by respective embassies, consulates or passport offices at any or all times and RTGvisas shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information.
  • RTGvisas will endeavor, wherever possible, to process the client's visa, passport and/or document based on the instructions given and application forms submitted, although it is the client's express responsibility to ensure that the validity of the said visa/passport/document obtained includes and covers the periods of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended.
  • Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed by any means whatsoever, RTGvisas shall only be responsible for the basic replacement cost of said item should the fault rest with them. RTGvisas is not responsible for items misplaced, damaged, delayed or destroyed by a consulate, embassy or passport office. Passport covers and all documents such as original bank statements, educational and birth certificates etc. not requested for submission per RTGvisas instruction should be retained by the applicant. RTGvisas accepts no responsibility for the loss or damage of such documents.
  • The fee which shall be payable by the client in respect of services provided by RTGvisas is exclusive of any consular or embassy charges whatsoever. Such consular or embassy charges as may be made will be the absolute liability of the client who must make payment in respect of those charges. RTGvisas reserves the right to raise its charges at any time with or without prior notice.
  • Consular fees and availability of services are subject to change without notice. Fees and services may differ between the time the order is placed and when the ordered is completed. RTGvisas will endeavor to communicate said changes to the client where possible. RTGvisas reserves the right to select the most appropriate service available given the time constraints as indicated by the client. In certain cases consular fee and Govt fee includes any third party charges.
  • RTGvisas will send completed applications by same-day courier unless otherwise instructed. For any collection or dispatch service provided outside of the agreed upon complimentary, free of charge schedule, a delivery charge will be added to your order. Same day couriers, International Courier services and other third party delivery companies are subject to the conditions set by these individual companies. RTGvisas accepts no liability for loss or delays incurred when using third party delivery companies.
  • Payment of RTGvisas fee is due together with any anticipated consular or embassy charges upon RTGvisas being instructed unless account facilities have been agreed in writing prior to the said instructions.
  • Unless instructions are made in writing RTGvisas shall not be held responsible for taking such steps as are reasonably considered as fulfilling the implied instructions of the client and/or as being in the best interest of the client and any charges for such services rendered shall be wholly the responsibility of the client. RTGvisas will however make reasonable effort to contact the client/applicant prior to taking such decisions which are again in the best interest of the client/applicant.
  • Where RTGvisas receives any personal data from the client, it shall ensure it fully complies with all local laws and data privacy obligations, and only deals with the data to fulfill its obligations under the contract. RTGvisas shall indemnify the client for any breach of these obligations which renders the latter liable for any costs, claims or expenses. RTGvisas shall allow its staff reasonable access to the information as is necessary to ensure completion of the contract
  • RTGvisas reserves the right to retain all passports and documents until payment of the aforementioned amounts is received in full.

Refund

  • Either 25% or $70 of the service fee (Whichever is greater) will be charged as an administration and payment gateway charge in case of cancellation of an order within 24-hours from the time payment is made.
  • Where the applicant has received either the document list, supporting letter templates or consultation from our team it is considered that our consultation services have started and management will use their discretion as to the refund amount. This is applicable even if within the first 24 hours and therefore the 10% or 50% levy is void.
  • For orders cancelled outside the initial 24-hour period, only Government fees will be refunded, not service fee and service – tax. If www.rtgvisas-indonesia.com have already made payment to the Government then the Government fees may not be refunded.
  • In all cases you will be provided with a receipt of any Government fee transaction that has taken place.
Disclaimer:The visas are issued at the sole discretion of the respective Governments, and we cannot guarantee that. We don't have any affiliation with any government agency. You have the option to apply for a visa by making use of the Government website or visiting the Embassy/Consulate for which you will not be charged a service fee.